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 CONVERGYS India Services Pvt. Limited is looking for Technical Support Associate

Work Experience

0 - 3 years



Specialisation

Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support

Job Location

Gurgaon

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Diploma, Others

Key Skills

Inbound/ Technical Support/ Outbound Calling, Voice process

Job Profile

Any Graduate / Under-Graduate / Pursuing Bachelors- Any Fresher can apply.
BE/ B.Tech freshers are not eligible.
Excellent verbal and written communication skills.
Flexible with 24/7 Environment.
Salary up to 26,000 take home & attractive Incentives amount.

Roles & Responsibilities:

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.

Additional Benefits-

Two way A/C cabs. (Convergys was awarded for best in industry transport service).
Medical insurance worth 1 lakhs.
Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
Gratuity
Education Assistance plan Annual entitlement of up to INR 24,000.
Employee / corporate discounts at majority of retail chains / hospitals / laboratories.

For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address:-

Convergys Recruitment Center :

Address:
Unitech Cyber Park, Ground Floor,
Near to HDFC Bank Tower-A, Sector 39,
Gurgaon 122 002, Near Huda City Metro Station

Sanya - 9654819042, Chandani - 9953320334



About Company

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated. Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.

Address

Unitech Cyber Park, Ground Floor, Near to HDFC Bank Tower-A, Sector 39, Gurgaon 122 002, Near Huda City Metro Station

Contact Number

9654819042

Email Address

Walk-in Interview Only


Application
Instructions?

Applicants can directly walk-in for interview at the above mentioned address.
Recommended to contact the concerned recruiter for confirmation/ appointment.




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