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GlobalLogic Technologies Limited is looking for Email & Chat Support Executive

Job Profile


Graduate in any discipline
Preferred to have 1 year of relevant work experience in product support via Chat & Email
Strong analytical, problem-solving and troubleshooting skills
Capable of thinking critically
Attention to detail with the ability to complete a large volume of work quickly and independently
Ability to work collaboratively in a diverse team environment.
Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements)
Excellent written communication skills in English for email and chat support channels
Open to work in 24*7 environment including holidays
Enthusiasm for customer service
Good keyboarding skills
Team player with very good interpersonal skills and forward-looking attitude
Open to ideas/feedback

Key Responsibilities:

Provide chat, email support to resolve user problems with proactive troubleshooting
Follow predefined (as trained) support procedures and policies
Master the use of our support channels, processes & tools
Identify and report Partner/user issues & feedback through appropriate channels.
Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction.
Effectively and judiciously escalate issues with clear communication
Support team lead/ manager when required
CSAT/resolution rate initiatives
Ability and willingness to quickly complete large volumes of work with high quality
Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.

We offer:
Interesting and challenging work in a large and dynamically developing company
Exciting projects involving newest technologies
Professional development opportunities
Excellent compensation and benefits package, performance bonus program
Modern and comfortable office facilities

Walk-in Interviews from 8th January - 11th January , 10 AM onwards
Openings: 8

Walk-in Venue:
GlobalLogic Technologies Limited
ASF Insignia SEZ Private Limited, Grand Canyon Building,
14th floor, Block D&E, Off Gurgaon, Faridabad Road,
Tehsil Sohna, Gwal Pahari, Gurgaon - 122 003

Registration Form Link:


Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Operations Others


0 - 3 yrs




B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Email Support, Customer Support, Online Chat Process

Company Profile

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending the benefits of our true global presence to customers in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.


Email Address

Online Applications Only

Contact Number

Not Provided

Posting Date


[Apply Here Online]

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