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CONVERGYS India Services Pvt. Limited is looking for Technical Support Associate




Job Profile

Qualification/ Experience:

o Any Graduate.
o Undergraduate with six months ICC experience.
o BE /B.Tech freshers are not eligible (at least 6 months ICC Experience)
o Excellent verbal and written communication skills.
o 24*7 rotational shifts
o Salary up to 22,500 take home,attractive Incentives amount.

Roles & Responsibilities:

o Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
o Clarify customer requirements; probe for and confirm understanding of requirements or problem.
o Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
o Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.

Additional Benefits-

Both side cabs
o Medical insurance worth 1 lakhs.
o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
o Gratuity
o Education Assistance plan Annual entitlement of up to INR 24,000.
o Employee / corporate discounts at majority of retail chains / hospitals / laboratories.


For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address:-

Address: Unitech Cyber Park, Ground Floor,
Near to HDFC Bank Tower-A, Sector 39,
Gurgaon - 122002,

Landmark: Near Huda City Metro Station.

Convergys Recruitment Center:
Shubham-9873149807, Parul-8860634828
 

Specialization

Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support

Experience

0 - 3 yrs

Location

Gurgaon

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Diploma, Others

Key Skills

Inbound Support, Technical Support, Customer Service, Voice Process

Company Profile

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated. Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
 

Address

CONVERGYS India Services Pvt. Limited, Unitech Cyber Park, Ground Floor, Near to HDFC Bank Tower-A, Sector 39, Gurgaon - 122002, Landmark: Near Huda City Metro Station.

Email Address

Walk-in Interview Only

Contact Number

9873149807

Posting Date

1/8/2018


How to Apply?          Candidates are requested to walk-in for direct interview at above address











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