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Oracle India Private Limited is looking for Technical Support Engineer




Job Profile

Qualifications/ Certifications:

Bachelors degree in computer science, engineering, math, physics or related technical field.
1+years of related work experience. (Call center experience, handling all IT related issues globally)
ITIL Foundation Certification

General Skills:

Excellent written and verbal English communication skills.
Be able to effectively communicate with people on both a technical and non-technical level.
Ability to work within a global, remote workforce.
Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided.
A focus on customer service / satisfaction.

Specific Knowledge:

Technical understanding and practical application of end user support for:
Application support, MS Office, Internet browsers, email applications
Operating systems, Windows, Linux, Mac OS, mobile applications
CRM, ERP, sales and financial applications
VPN, Remote support tools, networking protocols

Desktop, Laptop, mobile devices, printer
Anti Virus and encryption software
Basic network troubleshooting
Experience in Chat support will be an added advantage
Knowledge content

Duties & Responsibilities:
Duties include, but are not limited to -

Handle incoming end user phone calls, Working on web SRs and chat requests in accordance to SLA and quality standards
Participation in projects aimed at increasing operational excellence
Cross organizational (LOB) engagement


This Job may warrant for working in shifts depending on the requirement (Evening, Night) May be rotational as well as fixed.
Salary: INR 3,00,000 - 4,00,000 P.A.
 

Specialization

Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support

Experience

1 - 2 yrs

Location

Bangalore

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Service Desk, Remote Support, Customer Service, Technical Support

Company Profile

At Oracle, we empower businesses that are changing the world by providing them with the world's most complete integrated Business Software, Systems and Cloud technology. We are a global company focused on helping top talent reach their full potential. At Oracle, we are offering you a world of opportunity and an undeniably great place to work. As part of our team you'll work in an exciting, high-energy environment, collaborating with some of the sharpest minds in the industry.
 

Address

Oracle Technology Park # 3, Banerghatta Road, Bangalore

Email Address

nishant.goel@oracle.com

Contact Number

Not Provided

Posting Date

1/21/2018













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