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CONVERGYS India Services Private Limited is looking for Technical Support Associate




Job Profile

Eligibility Criteria:

Graduates/ Under Graduates with or without relevant experience
Must have good technical knowledge and good communication skills

Job Responsibilities:

Nature of Business Full Time and technical support voice program, troubleshooting of software and applications
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Document trouble shooting steps clearly

Clarify customer requirements; probe for and confirm understanding of requirements or problem
Confirm customer understanding of the solution and provide additional customer education as needed
Prepare complete and accurate work and update customer file
Maintain broad knowledge of client products and services
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity

Location: Convergys Bangalore
Shift: US Shifts (Free Transport)
Salary: Up to 2.5 lacs per annum


Please Walk-in with your resume & Mention SABA on top of your C V
from 22nd January - 28th February, 1 PM onwards

Address:-
Convergys India Service Private Limited
DivyaSree Towers, #55 Bannerghatta Main Road,
BTM Layout 1st Stage, Bangalore - 560 029

Contact Person: SABA
 

Specialization

Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support

Experience

0 - 5 yrs

Location

Bangalore

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Technical Support, Voice Process, Troubleshooting of Software and Applications

Company Profile

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated. Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
 

Address

Convergys India Service Private Limited, DivyaSree Towers, #55 Bannerghatta Main Road, BTM Layout 1st Stage, Bangalore - 560 029

Email Address

Walk-in Interview Only

Contact Number

Not Provided

Posting Date

1/21/2018


How to Apply?          Candidates are requested to walk-in for direct interview at above address











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