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IGATE Global Solutions Limited is looking for Technical Support/ Helpdesk Engineer




Job Profile

Candidate should be BE/ B.Tech or MCA with Should have experience in a Technical call center/ ISP Help Desk/ Technical Help Desk.

Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service. Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.

Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc. Meet customer requirements through first contact resolution. Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file.

Walk-in from 4th Aug - 7th Aug 2015
Timing: 2:00 PM - 5.00 PM

Venue: IGATE Global Solutions Limited,
Plot No. 142, Block B, Noida Special Economic Zone (NSEZ)
Landmark: Near Sector-82, Noida - 201305

Mandatory Documents:

Please carry the mail print out to the venue.
Please carry 3 months latest pay slip and Hike/Offer Letter.
One copy of their updated resume.

One passport size photograph ID Proof (Driving License/ Passport/ Voter's ID Card/ Aadhaar Card/ Pan Card or photocopy of the photo ID proof)
 

Specialization

IT-Hardware/Networking, IT- Hardware Customer Support, Network Administration, Troubleshooting, Telecom

Experience

0 - 1 yrs

Location

Noida

Qualification

B.E./B.Tech, MCA/PGDCA, MCM/MCS

Key Skills

IT Hardware, Technical Support, Telecom Engineering

Company Profile

IGATE Corporation, headquartered in New Jersey, provides integrated technology and operations (ITOPS) solutions by leveraging its proven capabilities across consulting, technology and business process outsourcing, and product and engineering solutions. Armed with over three decades of IT Services experience and powered by over 31,000 experts, IGATE's multi-location global organization has consistently delivered effective solutions to over 300 companies including many Fortune 1000 clients spanning verticals such as: banking and financial services; insurance; healthcare and life sciences; manufacturing; retail and CPG; media and entertainment; energy and utilities; and independent software vendors. Please visit http://www.igate.com for more information.
 

Address

IGATE Global Solutions Limited, Plot No. 142, Block B, Noida Special Economic Zone (NSEZ) Landmark: Near Sector-82, Noida - 201305

Email Address

Walk-in Interview Only

Contact Number

Not Provided

Posting Date

8/4/2015


How to Apply?          Candidates are requested to walk-in for direct interview at above address











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