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Hector & Streak Consulting Pvt. Limited is looking for Technical/ Customer Support Engineer




Job Profile

Qualification/ Experience:

1. Masters Degree/ Graduate in Engineering with 1 to 6 years of experience.
2. Must be customer focused, and willing to do whatever it takes to resolve customer issue.
3. Good experience in any of the programming language.

4. Should have good to have testing knowledge.
5. Willingness to work in shifts and be participated in on-call rotation.
6. Self-motivated and directed, with keen attention to detail.
7. Good communication skills, quick learner

Job Responsibility:

1. Troubleshooting, resolving all technical & non-technical issues related to ours product & services.
2. Testing & Analysis of all products & services
3. Identifying any bugs/ issues in the system and assisting in their resolution
4. Focusing on customer retention in cases of cancellations.
5. Recording, tracking & reporting problem activity

6. Troubleshoot browser issues.
7. Handle escalations for post installation issues.
8. Creating FAQ/ documentations related to product training & support
9. Track the nature of various end user requests to see what issues might be the most common, and ensures all technical areas of concern are handled adequately.
 

Specialization

IT-Hardware/Networking, IT- Hardware Customer Support, H/W Installation/Maintenance, Troubleshooting, Telecom

Experience

1 - 2 yrs

Location

Noida

Qualification

BCA/BCS, B.Sc, B.E./B.Tech, CS, MCA/PGDCA, MCM/MCS, MCA/PGDCA, MCM/MCS, Others

Key Skills

Troubleshooting, resolving all technical & non-technical issues

Company Profile

Hector & Streak Consulting Pvt. Limited is an Executive Search firm that strives to be the premier provider of quality HR outsourcing services. We do this by creating partnerships with clients to add true and lasting value to their businesses. Founded in 2003 by Mr. Rajesh Mohan, Hector & Streak Consulting Pvt. Ltd. has made rapid strides. We are one of the largest Executive Search firms in India.

 

Address

Not Provided

Email Address

hr33@hectorandstreak.com

Contact Number

Not Provided

Posting Date

3/9/2016













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