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C3i Support Services Private Limited is looking for Technical Support Lead (Escalation)




Job Profile

Hiring Technical Support lead (Escalation Desk)
Support Type: International B2B Technical Voice Process

Experience: Minimum of 18-24 months of Helpdesk Analyst Level 1/ Helpdesk Analyst Level 2/ Technical Support experience preferred.

Required Skills:

Excellent verbal and written communication skills, Strong interpersonal skills
Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
Deep knowledge and understanding of Windows XP/7/8/10
MS Office 2003/7/10/13 advanced skills

Microsoft Exchange Online in co-existence with Exchange (2003 / 2007 / 2010) Mailbox and Public Folder Databases.
Troubleshooting Mail Routing and messaging protocols
Active Directory and TCP/IP Networking; domains and DNS records management
Manage Exchange Anti-Spam, Anti-Virus, Backup solutions
iOS/ Windows phone expertise and understanding
Knowledge of CRM systems is a plus

Salary Package:
Rs. 3, 88,500 LPA + Home Pick & Home Drop (Transport) + Annual Bonus upto Rs. 58,200K PA (0-15% of CTC) + Gratuity & Insurance

Interested candidates can walk-in for interview from 6th June to 10th June 2016 between 1.00PM to 8.00PM IST at the below mnetioned venue:

C3i Healthcare Connections, a Division of Telerx
2nd Floor | Orion Block | VBIT (Ascendas) Park |
Hi-Tech City | Hyderabad |India
Land Mark: Beside Inorbit Mall

Candidate Checklist:

Candidates are requested to bring2 copies of resume
A valid photo identity card
Copies of all educational and prior experience documents.
 

Specialization

IT-Hardware/Networking, IT- Hardware Customer Support, H/W Installation/Maintenance, Network Administration, Troubleshooting

Experience

2 - 4 yrs

Location

Hyderabad

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Technical Support, System Admin, Desktop Support

Company Profile

C3i Healthcare Connections, a division of Telerx, is an industry-leading business process outsourcer specializing in the multi-channel engagement of patients, healthcare professionals and enterprise personnel via a network of global contact centers. Our unique customer-centric approach has made us the partner of choice for some of the world's most trusted brands. In this ever-changing healthcare climate, our integrated solutions give our clients a unique advantage. We deliver the ultimate experience you, your partners and your consumers care about. Because we know the experience matters.
 

Address

C3i Healthcare Connections, a Division of Telerx 2nd Floor | Orion Block | VBIT (Ascendas) Park | Hi-Tech City | Hyderabad |India Land Mark: Beside Inorbit Mall

Email Address

Walk-in Interview Only

Contact Number

Not Provided

Posting Date

6/3/2016


How to Apply?          Candidates are requested to walk-in for direct interview at above address











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