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OSB India Private Limited is looking for Technical Support Engineer - L1

Job Profile

Candidate should have a technical Diploma or Engineering Degree with working experience and strong knowledge on IT Infrastructure Domains - WINTEL (Windows), Virtualization (Citrix / VMware), Exchange (MS Office / Outlook), Networking & Security (Routing/ Switching), IP Telephony (Call Management) etc.

An excellent communication skill is essential
Looking for someone who can join Immediately
Freshers can also apply.

Responsibilities include:

Provide client / IT end users support and technical issue resolution via E-Mail, phone and other electronic medium 24/7/365 days within agreed SLA and standards
Ensure 90% tickets are handled within L1 and minimize the transfer of tickets to L2 over a period of time
Ensure 100% documentation of updates via emails and calls in the ticket logs
Support Clients/ Internal Server Network Infrastructure and coordinate with Service Owners/ vendors for issues resolution and reporting


IT-Hardware/Networking, IT- Hardware Customer Support, H/W Installation/Maintenance, Network Administration, Troubleshooting


0 - 3 yrs




B.E./B.Tech, Diploma

Key Skills

Technical Support, L1 Support, WINTEL (Windows), Virtualization

Company Profile

OSB India is an offshore subsidiary of OneSavings Bank Group plc., the UK based Challenger Bank. OSB India India was incorporated in 2004 as a key part of the OneSavings Bank business strategy to provide operational service support. OSB India works with the Bank's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers. OSB India also prides itself for offering operational excellence by devising and utilizing process improvements and functional efficiencies.


Recruiter Name: Vaishnavi

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