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 OSB India Private Limited is looking for Technical Support Engineer - L1

Work Experience

0 - 3 years



Specialisation

IT-Hardware/Networking, IT- Hardware Customer Support, H/W Installation/Maintenance, Network Administration, Troubleshooting

Job Location

Bangalore

Qualification

B.E./B.Tech, Diploma

Key Skills

Technical Support, L1 Support, WINTEL (Windows), Virtualization

Job Profile

Candidate should have a technical Diploma or Engineering Degree with working experience and strong knowledge on IT Infrastructure Domains - WINTEL (Windows), Virtualization (Citrix / VMware), Exchange (MS Office / Outlook), Networking & Security (Routing/ Switching), IP Telephony (Call Management) etc.

An excellent communication skill is essential
Looking for someone who can join Immediately
Freshers can also apply.

Responsibilities include:

Provide client / IT end users support and technical issue resolution via E-Mail, phone and other electronic medium 24/7/365 days within agreed SLA and standards
Ensure 90% tickets are handled within L1 and minimize the transfer of tickets to L2 over a period of time
Ensure 100% documentation of updates via emails and calls in the ticket logs
Support Clients/ Internal Server Network Infrastructure and coordinate with Service Owners/ vendors for issues resolution and reporting



About Company

OSB India is an offshore subsidiary of OneSavings Bank Group plc., the UK based Challenger Bank. OSB India India was incorporated in 2004 as a key part of the OneSavings Bank business strategy to provide operational service support. OSB India works with the Bank's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers. OSB India also prides itself for offering operational excellence by devising and utilizing process improvements and functional efficiencies.

Address

Recruiter Name: Vaishnavi

Contact Number

080-66370514

Email Address

vaishnavi.harsh@osb-india.com


Application
Instructions?


Candidates can apply directly without any online registration process

Send your updated resume to the above mentioned email address with subject as
"Application for Technical Support Engineer - L1 - Bangalore"




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