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Technical Support Engineer
Nice Interactive Solutions India Pvt Limited, Pune

Qualifications: BE or Bsc in Computer Science, Electrical Engineering or related technical degree preferred. Strong troubleshooting and problem solving skills Excellent communication (Written and Verbal) / interpersonal skills Team Player - ability to work well in a close team environment Customer support experience supporting international customers. A strong aptitude for investigation, analysis and problem solving. Experience in supporting worldwide customers/Business Partners. Flexibility in working hours required (24/7 Environment) including working in shifts. Technical Requirements: Knowledge on telephony audio and signaling protocols: SS7 /VoIP/SIP - MUST Telephony/ CTI background (Avaya, Cisco, etc) and advance knowledge on IP phones communication MUST Networking experience. (including analyzing IP network traces using networking tools , example Wireshark) Experience at system/ application implementation at customer sites Previous experience/ certifications with any recording system - preferred Understand Windows Operating Systems (2000/ 2003/ 2008) Key Responsibilities: Troubleshoot issues by resolving them with maximum customer satisfaction. Take full ownership on customer problem/cases, monitor for proper and on time feedback. Document and track all problems, enquires and events in the CRM system. Act as a front line T2 technical contact to interact with customers (business partners and direct customers) Install Nice product update packs and hot fixes. Analyze issues, solve or escalate to the next support level. check more

Posting Date: 23/3/2017

IT Technical Support/ Analyst
Infor (India) Private Limited, Hyderabad

Education : BE / B.Tech / MCA Experience : 1-2 Years Role: IT Technical Support Analyst, Associate (Non-Voice Process) Work Location: Hyderabad Required Skills: Should have 1-2 experience in a customer support or technical support role Support areas can be MS Windows, Active Directory, MS Exchange, MS Office or any other business processes Hands on experience in using IT Service Management ticketing systems like Remedy, Cherwell, ServiceNow Knowledge of ITIL processes, ITIL Foundation Certification desired Good in Technical troubleshooting, resolving technical issues Excellent communication skills. Flexible with 24/7 shift Job Responsibility : Provide level 1 and 2 IT technical support to all Infor employees Work in the IT Incident Management process Analyze incoming IT requests and assign them to appropriate teams within the IT dept. and beyond Handle priority 1 and 2 tickets well with urgency and own then until resolution Identify/ escalate critical issues with appropriate teams till resolution, per the established escalation procedures Work on the Work on new user onboarding, off boarding processes, account setups and management in the Active Directory, Exchange Server Work on new user setups and first level account management on multiple business applications in CRM, Finance and Professional Services domains If interested then, Please come down for walk-in interview on 4th February 2017 with below documents: Two months pay slips Photo id proof Venue : INFOR (INDIA) PRIVATE LIMITED Address:4th floor, Block B, Q-City, Nanakramguda, R. R. District, Hyderabad, Mandal, Hyderabad - 500 032 check more

Posting Date: 3/2/2017

Desktop Support Engineers
Microland Limited, Mumbai

Candidate should be a graduate i.e-10+2+3 or 10+3+3 from affiliated university with good communication and 1-3 years of relevant experience. Must be willing to work in shifts. Should have all the set of documents for the company worked-Offer letter, salary slip, Experience letter. Good Communication Skills is must Should be open to work in 24*7shifts environments Minimum 6 months experience in desktop support with good experience on Outlook/lotusnote Should perform user account creation, deletion, and configuration. Basic troubleshooting experience needed along with knowledge on the Operating System. Configuring and Trouble shooting of MS OUTLOOK/lotus note-To solve the technical problems remotely. Knowledge of Software Installation. Troubleshooting the Hardware and Software problems. We are conducting Walkin interviews on 4th Feb 2017 - If interested please walkin on below venue along with your updated resume : Venue Details : Microland Limited, 201, Phoenix House, A Wing, S B Road, Lower Parel, Mumbai Interview Time : 10 AM to 3 PM Contact Person : Shubhangi Z check more

Vacancies: 5
Posting Date: 3/2/2017

Technical Support Engineer (L1)
BT e-Serv (India) Private Limited, Gurgaon

Qualifications: BE/ B.Tech Skills / Experience: Requires 6 - 12 months of in depth technical training plus several years of experience (e.g. 'expert' depth on 2 - 3 technologies or 'high' depth on 8 - 15 technologies). Example CCNA / CCNP Cisco level. Must understand the BT products and services that they represent to a solid 'basic' level (e.g. same as Sales roles) and in depth BT's operational / service processes. These people are not 'script - driven' Key Responsibilities: Technically aware customer service agents who demonstrate excellent customer care skills (e.g. owning, driving, communicating / updating and all 5 BT values) such that customers that they call / call them are left 'delighted' with the experience. Manage supplier activities (e.g. really driving / escalating 3rd party agents to dispatch and repair faults to meet our service level agreements) check more

Posting Date: 3/2/2017

Technical Support Engineer
Adapty Solutions Private Limited, Mumbai

Currently we have openings for the position of Technical Support Engineer (L1) for Adapty Solutions Private Limited Eligibility Criteria: Good Technical Knowledge in L1 Support Prior experience into Monitoring Prior experience of working into Linux environment Interact with clients through mail chat or phone on a 24/7 basis Work Location: Powai/ Thane Rotational Shifts (5 Days Working) Interested candidates can share their profile on or contact on 022-21584203 check more

Posting Date: 3/2/2017

Tech Support Engineer (Networking)
Goldstone Technologies Limited (GTL), Hyderabad

Candidate should be Any Graduate with 1+ years' experience in a customer support, sales engineering, or equivalent role with experience building and managing strong customer relationships. Good understanding of H.323 and SIP technologies including Firewalls, NAT and Gatekeepers. Strong communication skills, oral and written. Must have exceptional English skills. Able to engender trust and respect of peers and customers. Sense of urgency. Escalates product issues when appropriate; maintains a sense of 'problem ownership' to see all issues through to successful resolution. Strives to turn around issues with an efficient and effective approach to the end customer's satisfaction. Capable of juggling a number of priorities and delivering results on time in a high pressure, dynamic environment. Responsibilities : Answers phone calls into our support line First to touch all emails into support, that are created automatically in Salesforce Responds to Chat requests, real time, throughout their shift Investigates potential case issues by sweeping the feedback reports, on a daily basis check more

Posting Date: 18/1/2017

Desktop Support Engineer
Bird Information Systems Pvt Limited, Gurgaon

We are urgently hiring for Desktop Support Engineer Education - Any Graduate Minimum Experience - 1 to 2 Years Technical Skills - Hardware Networking Course from any reputed Institute And should have Knowledge of Desktop Support. Job Responsibility : Handle daily technical support activities on desktop support, data network and server management. Setup desktop computers and peripherals and test network connections. Install and test desktop software applications and internet browsers. Test computers to ensure proper functioning of computer systems. Adhere to policies as per corporate manuals and directives. Maintain computer peripheral devices like printers and resolve associated problems. Troubleshoot Network and related network devices. Provide Support to Xp, Win7, Win8, & Win10 and other Microsoft Office related issues. For interview please walk-in on the below mentioned address: Time - 10am - 5pm Bird Information Systems Pvt Limited Plot number 422 Udhyog Vihar Phase 3 Gurgaon Contact Vishakha 0124-3073019 check more

Vacancies: 2
Posting Date: 24/10/2016

Technical Support Engineer (L1)
Hexaware Technologies Limited (BPS), Mumbai

Candidate should be HSC Pass/ Any Graduate with 1 to 3 years of experience in Technical Support, L1 Support. Should be flexible for rotational shifts Salary: INR 1,00,000 - 2,50,000 P.A Openings: 1 Interested candidates can walk in as per details mentioned below : Interview Date : 25th October 2016 Time : 11:00 AM to 5 :00 PM Venue: Hexaware Technologies Limited (BPS) Headquarters Bldg. No. 152, Millennium Business Park, TTC Industrial Area, Sector - 3, A Block, Mahape, Navi Mumbai - 400 710 check more

Vacancies: 1
Posting Date: 24/10/2016

Technical Support Engineer
Valuepoint Systems Private Limited, Bangalore

We have openings for Technical Support/ Desktop Support/ Remote Desktop/ Service Desk/ Team Lead-Desktop and System Administration. Salary:INR 1,00,000 - 2,00,000 P.A Openings: 50 Interested candidate can attend Walkin Interview on 1st October 2016 at the below address: Value Point Systems Pvt. Limited 66, Street John Wood Road, Koramangala, Bangalore Recruiter Name: Rajashree Telephone: 7899917879 check more

Vacancies: 50
Posting Date: 1/10/2016

Technical Support Representative
Ample Technologies Pvt Limited, Bangalore

We are looking for Candidates for the position of Technical Support Representative under the following criteria: Graduates/ Fresher or with 0 to 3 years of experience 12th pass with at least 6 months work experience can apply No Post Graduates freshers are required PG only with experience in BPO or voice support Need to have excellent communication in English Willing to take calls and answer emails Must be willing to work in the weekends Key Responsibility: Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/ or services. Educates customers on product offerings and services. Answer questions from customers building value in the customer relationship. Follows up with customer following initial sales contact. Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product. Fetch sales revenue. This is a Semi Voice Day shift job, we will not provide transportation, Interview Date : 20th to 23rd September 2016 Time - 10:00 AM to 5:00 PM Interview Venue : Ample Technologies Pvt Limited NCC Urban Windsor ,4th Floor International Airport Road, Bangalore - 560064 Opposite to Jakkur Aero Drome/ Flying Club Jakkur Contact Person - Geffrey (Human Resource) Contact Number - 9686685448 check more

Vacancies: 3
Posting Date: 19/9/2016



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