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Email & Chat Support Executive
GlobalLogic Technologies Limited, Gurgaon


Requirements: Graduate in any discipline Preferred to have 1 year of relevant work experience in product support via Chat & Email Strong analytical, problem-solving and troubleshooting skills Capable of thinking critically Attention to detail with the ability to complete a large volume of work quickly and independently Ability to work collaboratively in a diverse team environment. Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements) Excellent written communication skills in English for email and chat support channels Open to work in 24*7 environment including holidays Enthusiasm for customer service Good keyboarding skills Team player with very good interpersonal skills and forward-looking attitude Open to ideas/feedback Key Responsibilities: Provide chat, email support to resolve user problems with proactive troubleshooting Follow predefined (as trained) support procedures and policies Master the use of our support channels, processes & tools Identify and report Partner/user issues & feedback through appropriate channels. Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction. Effectively and judiciously escalate issues with clear communication Support team lead/ manager when required CSAT/resolution rate initiatives Ability and willingness to quickly complete large volumes of work with high quality Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues. We offer: Interesting and challenging work in a large and dynamically developing company Exciting projects involving newest technologies Professional development opportunities Excellent compensation and benefits package, performance bonus program Modern and comfortable office facilities Walk-in Interviews from 8th January - 11th January , 10 AM onwards Openings: 8 Walk-in Venue: GlobalLogic Technologies Limited ASF Insignia SEZ Private Limited, Grand Canyon Building, 14th floor, Block D&E, Off Gurgaon, Faridabad Road, Tehsil Sohna, Gwal Pahari, Gurgaon - 122 003 Registration Form Link: https://goo.gl/Py9ir6 check more

Vacancies:
Posting Date: 8/1/2018


Customer Support Executive
Balancehero India Private Limited, Gurgaon


Candidate should be ANy Graduate with Any Graduate with 0 to 2 years of experience in Customer Support, Back Office Support, Customer Relationship. Should have excellent communication skills. 5 Days working & Timings are from 9:00am - 6:00pm. (Day Shift) PLAESE MAIL YOUR RESUME TO khushbu.jaiswal@balancehero.com with below mentioned details: Total Experience- Relevant Experience- Current CTC Expected CTC Notice Period- check more

Vacancies:
Posting Date: 8/1/2018


Customer/ Technical Support Executive
GENPACT India Private Limited, Gurgaon


Candidate should be Any Graduate with excellent communication skills Ability to handle customer queries and escalations Should have basic technical knowledge. Job Location - Uppal /DLF Should be flexible with 24/7 shift Timings Interested candidates can directly walk-in by mentioning as 'Naidu' on your resume OR can call on 7997635330 Interview Date: 8th to 10th January 2018 Timings : 10 A.M to 2 P.M. Venue : GENPACT India Private Limited 14-45, IDA, GENPACT Uppal, Opposite NGRI, Habsiguda Note1 - Please Bring 2 copies Resume,2 photos & 1 ID proof xerox. check more

Vacancies:
Posting Date: 8/1/2018


Technical Support Officer
Qubit Information Systems, Noida


Candidate should be Any Technical Graduate with 4 to 5 years of experience in Technical Support, Inbound Process. Must be proficient to Analyze, Troubleshoot and Resolve technical issues related to high end computer and smart devices. Proficient in understanding of Operation Systems (Windows & Linux), Accurately process and record call transactions. Apple Certification is Mandatory Should have excellent communication skills both verbal and written Knowledge of relevant software computer applications and equipment Knowledge of customer service principles and practices Wiling to work in 24*7 Operations Salary: INR 4,25,000 - 5,50,000 P.A check more

Vacancies:
Posting Date: 8/1/2018


Technical Support / Voice Process
Mphasis Limited, Pune


Mphasis hiring for IT Help Desk / Voice Support, looking for immediate joiner- Walkin Interview 9th & 10th January - 2018 Qualification: HSC- or Any Graduate - Freshers / Experience Diploma (10+3 Years Polytechnic Diploma/ 10+2+3 Years Polytechnic Diploma) Work Experience: Freshers/ 0-3 Years of Experience Job Responsibilities: Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs. Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines. Update users about request status and close request when users are satisfied with solutions Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase. Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups Shifts Timings: 5 days working 24* 7 shifts(including night shifts) Any 2 Rotational offs 9 Hours Login ( including 1 Hour Break ) Excellent command on English (Verbal and Written) Other Benefits: Pick up and Drop Global Standards work environment Proper Desk job Performance linked incentives Interested candidates can directly walk-in for interview on 9th & 10th January (Between 11:00 AM to 2:00 PM) at the below mentioned Venue: Mphasis Limited, EON Free Zone, Cluster C, Ground Floor, Wing 2, Kharadi, Pune - 411 014 Contact Person: Suruchi check more

Vacancies:
Posting Date: 8/1/2018


Technical Support Engineer
Payswiff Solutions Private Limited, Hyderabad


Candidate should have Degree in IT, Computer Science or related discipline with Minimum 3 years of work experience in similar capacity. Must have technical competency to understand and if within possible realm, resolve technical problems promptly knowledge of software and infrastructure design desired. Proven experience in providing Level 1 and Level 2 Customer Support in relation to Cards Payment, CRM, Business Analytics or any related financial services Experience in incident report software (i.e. Jira) is desired Good experience in planning for issues resolution within the stipulated SLA for each customer Strong root cause analysis and problem solving skills Highly Proactive and Responsive with Clients and Management. Able to work in a challenging environment to analyze and handle multiple issues across different region Strong Customer Relationship Management skill and ability to develop talents Collaborative team player and highly adaptable to the changing needs of internal and external customers Excellent communication (verbal and written) and interpersonal skills Proficient in English. Knowledge of other languages are desirable. Responsibilities : The Support Engineer (SE) is responsible for our international clients support including preventative and reactive maintenance from level 1 to level 2 across infrastructure, applications and hardware. The Support Engineers are to provide support to the clients and ensure compliance to the agreed Service Level Agreement (SLA) with each customer. He/She is expected to ensure proper processes, tools and documentation are created and kept up to date at all times. He She should be a team player and client oriented individual interested and keen to provide service excellence to its clients across the globe. Work closely with internal teams (i.e. software engineering, infra and supply chain), customers and vendors to review open issues and seek resolutions to the issues in accordance to agreed SLA Proactively involve from the initial acknowledgement to the customer support request to getting the final confirmation on the issue resolution from the client to successfully close the request Strictly follow the company rule of handling Customer requests through specified tools(JIRA) and processes Follow the communication protocol desired by the Management Work Location: Gachibowli, Hyderabad. Salary: Not a constraint for the right candidate. Notice period: Preferable 15 to 30 days. You can forward resumes to careers@payswiff.com check more

Vacancies: 5
Posting Date: 8/1/2018


Technical Support Associate
CONVERGYS India Services Pvt. Limited, Gurgaon


Qualification/ Experience: o Any Graduate. o Undergraduate with six months ICC experience. o BE /B.Tech freshers are not eligible (at least 6 months ICC Experience) o Excellent verbal and written communication skills. o 24*7 rotational shifts o Salary up to 22,500 take home,attractive Incentives amount. Roles & Responsibilities: o Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. o Clarify customer requirements; probe for and confirm understanding of requirements or problem. o Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical. o Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc. Additional Benefits- Both side cabs o Medical insurance worth 1 lakhs. o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs o Gratuity o Education Assistance plan Annual entitlement of up to INR 24,000. o Employee / corporate discounts at majority of retail chains / hospitals / laboratories. For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address:- Address: Unitech Cyber Park, Ground Floor, Near to HDFC Bank Tower-A, Sector 39, Gurgaon - 122002, Landmark: Near Huda City Metro Station. Convergys Recruitment Center: Shubham-9873149807, Parul-8860634828 check more

Vacancies:
Posting Date: 8/1/2018


HR Cum Admin Executive
T & M Services Consulting Private Limited, Mumbai


Qualification: Any Graduation (Full Time) Work Experience: 5 to 10 Years Location : Mumbai, (Ballard Estate (Fort) Required Skills- Human Resource Management Attendance Team Management Facility Management Labour law Knowledge of complains part General Administration Traveling Management Moving Part If interested please Send your resume on preeti.kelkar_2@tnmhr.com check more

Vacancies:
Posting Date: 7/1/2018


Administration Executive
Futomic Consultancies Private Limited, Noida


Candidate should be Any Graduate/ Post Graduate with 1 to 3 years experience in Office Administration, HR/ Public Relations, Staff Management Job Responsibility: Looking Staff Management, Public Relations, HR Activities, Clients & Vendor's followups etc. Documentation filing & Maintenance of records, General Office administration Salary: INR 2,00,000 - 3,00,000 P.A check more

Vacancies:
Posting Date: 7/1/2018


Executive Assistant - Admin
RUJ Elecon Private Limited, Jaipur


We are currently looking for Executive Assistant in Admin Department. Candidate should be Any Graduate with 2 to 7 years of experience in General Administration, Back Office, Administration Incharge and Back Office Assistance. If your profile matches the above description kindly email your updated CV to- T.SINGH@RUJ-ELECON.IN check more

Vacancies:
Posting Date: 7/1/2018
 




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