Candidate should be Any Graduate with computer knowledge
Must have excellent English communication (written and spoken) skills
Ability to multi-task and prioritize
Troubleshooting HP product / Hardware / Networking /OS related queries of our global clients/ Customers
Supporting Clients all over the world
Flexible to work in shifts.
Salary: INR 2,00,000 - 3,00,000 P.A. incentives
Benefits: Shift Allowances and 2 way cab will be provided
Interested candidates share your updated resume to email@example.com
Contact Name: Divya V
Contact no.: 080-67995569
Posting Date: 26/6/2017
Sr. Technical Support - Networking
Kelly Outsourcing and Consulting Group India Pvt. Limited, Pune
The candidate should have experience with the following products/ Concept / Technologies: Load Balancers (e.g. Citrix NetScaler, Foundry ServerIron, Alteon, F5 BigIp, Cisco CSS). Web Application Firewalls (e.g. Citrix NetScaler, Imperva, Akamai). A solid understanding of WAN and LAN switching and routing, ARP, TCP, IP, HTTP, SMTP, DNS and other related internet protocols. Should have Knowledge of Security technologies (e.g. SSL/ TLS, VPNs, Firewall, IDS/IPS). Knowledge of routing protocols (RIP, OSPF, BGP) and switching technologies
SSL VPN solutions (e.g. Citrix NetScaler Gateway, Juniper SA Series, Cisco SSL VPN)
WAN Optimizers (e.g. Citrix CloudBridge, Riverbed Steelhead, Cisco WAAS)
Network monitoring and management (e.g. nagios, mrtg/rrd, SNMP).
Sniffers and Protocol Analyzers (e.g.Wireshark, tcpdump, ethereal).
A strong working knowledge of secure Web application delivery
A strong working knowledge of the TCP/ IP protocol stack.
A strong working knowledge of application layer protocols.
Knowledge of Layer 4-7 load balancing and SSL acceleration technologies.
A working knowledge of UNIX (FreeBSD/ Linux) server administration and scripting Nice to have.
Skills to be developed while in this role include but are not limited to:
Learns to use CRM and phone systems efficiently.
Ensures that procedures are followed and keeps clear, detailed records.
Demonstrates consistent and efficient use of CRM and phone systems, and knows how to effectively escalate problems with them.
Demonstrates use of and awareness of external resources (such as Sites, tools..etc) for customer support issues.
Understands escalation paths and when to utilize them.
Demonstrates the ability to achieve and maintain targeted goals such as number of calls answered, number of cases closed or resolved, etc.
Demonstrates a sense of ownership, ensuring smooth and efficient case handover to other teams or other engineers when appropriate.
Mentoring new hires and less experienced Engineers.
Perform frequent technical review of teams backlog.
Interested Candidates please write to firstname.lastname@example.org
Posting Date: 8/6/2017
Technical Support Executive
SAG Infotech Private Limited, Jaipur
Candidate should be Any Graduate/ Post Graduate with 0 to 1 year experience on Desktop Support for L1/ L2. Must have basic knowledge of Hardware and software. Good knowledge of - Hardware, Outlook, Windows, User configuration & maintenance
Knowledge of Linux Operating System
Basic Proxy knowledge
Posting Date: 21/4/2017
Technical Support Engineer
Nice Interactive Solutions India Pvt Limited, Pune
BE or Bsc in Computer Science, Electrical Engineering or related technical degree preferred.
Strong troubleshooting and problem solving skills
Excellent communication (Written and Verbal) / interpersonal skills
Team Player - ability to work well in a close team environment
Customer support experience supporting international customers.
A strong aptitude for investigation, analysis and problem solving.
Experience in supporting worldwide customers/Business Partners.
Flexibility in working hours required (24/7 Environment) including working in shifts.
Knowledge on telephony audio and signaling protocols: SS7 /VoIP/SIP - MUST
Telephony/ CTI background (Avaya, Cisco, etc) and advance knowledge on IP phones communication MUST
Networking experience. (including analyzing IP network traces using networking tools , example Wireshark)
Experience at system/ application implementation at customer sites
Previous experience/ certifications with any recording system - preferred
Understand Windows Operating Systems (2000/ 2003/ 2008)
Troubleshoot issues by resolving them with maximum customer satisfaction.
Take full ownership on customer problem/cases, monitor for proper and on time feedback.
Document and track all problems, enquires and events in the CRM system.
Act as a front line T2 technical contact to interact with customers (business partners and direct customers)
Install Nice product update packs and hot fixes.
Analyze issues, solve or escalate to the next support level.
Posting Date: 23/3/2017
Technical Support Engineer
Adapty Solutions Private Limited, Mumbai
Currently we have openings for the position of Technical Support Engineer (L1) for Adapty Solutions Private Limited
Good Technical Knowledge in L1 Support
Prior experience into Monitoring
Prior experience of working into Linux environment
Interact with clients through mail chat or phone on a 24/7 basis
Work Location: Powai/ Thane
Rotational Shifts (5 Days Working)
Interested candidates can share their profile on email@example.com or contact on 022-21584203
Posting Date: 3/2/2017
Technical Support Engineer (L1)
BT e-Serv (India) Private Limited, Gurgaon
Qualifications: BE/ B.Tech
Skills / Experience:
Requires 6 - 12 months of in depth technical training plus several years of experience (e.g. 'expert' depth on 2 - 3 technologies or 'high' depth on 8 - 15 technologies). Example CCNA / CCNP Cisco level.
Must understand the BT products and services that they represent to a solid 'basic' level (e.g. same as Sales roles) and in depth BT's operational / service processes.
These people are not 'script - driven'
Technically aware customer service agents who demonstrate excellent customer care skills (e.g. owning, driving, communicating / updating and all 5 BT values) such that customers that they call / call them are left 'delighted' with the experience.
Manage supplier activities (e.g. really driving / escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
Posting Date: 3/2/2017
IT Technical Support/ Analyst
Infor (India) Private Limited, Hyderabad
Education : BE / B.Tech / MCA
Experience : 1-2 Years
Role: IT Technical Support Analyst, Associate (Non-Voice Process)
Work Location: Hyderabad
Should have 1-2 experience in a customer support or technical support role
Support areas can be MS Windows, Active Directory, MS Exchange, MS Office or any other business processes
Hands on experience in using IT Service Management ticketing systems like Remedy, Cherwell, ServiceNow
Knowledge of ITIL processes, ITIL Foundation Certification desired
Good in Technical troubleshooting, resolving technical issues
Excellent communication skills.
Flexible with 24/7 shift
Job Responsibility :
Provide level 1 and 2 IT technical support to all Infor employees
Work in the IT Incident Management process
Analyze incoming IT requests and assign them to appropriate teams within the IT dept. and beyond
Handle priority 1 and 2 tickets well with urgency and own then until resolution
Identify/ escalate critical issues with appropriate teams till resolution, per the established escalation procedures
Work on the Work on new user onboarding, off boarding processes, account setups and management in the Active Directory, Exchange Server
Work on new user setups and first level account management on multiple business applications in CRM, Finance and Professional Services domains
If interested then, Please come down for walk-in interview on 4th February 2017 with below documents:
Two months pay slips
Photo id proof
INFOR (INDIA) PRIVATE LIMITED
Address:4th floor, Block B, Q-City, Nanakramguda,
R. R. District, Hyderabad, Mandal, Hyderabad - 500 032
Posting Date: 3/2/2017
Desktop Support Engineers
Microland Limited, Mumbai
Candidate should be a graduate i.e-10+2+3 or 10+3+3 from affiliated university with good communication and 1-3 years of relevant experience. Must be willing to work in shifts. Should have all the set of documents for the company worked-Offer letter, salary slip, Experience letter.
Good Communication Skills is must
Should be open to work in 24*7shifts environments
Minimum 6 months experience in desktop support with good experience on Outlook/lotusnote
Should perform user account creation, deletion, and configuration.
Basic troubleshooting experience needed along with knowledge on the Operating System.
Configuring and Trouble shooting of MS OUTLOOK/lotus note-To solve the technical problems remotely.
Knowledge of Software Installation.
Troubleshooting the Hardware and Software problems.
We are conducting Walkin interviews on 4th Feb 2017 - If interested please walkin on below venue along with your updated resume :
Venue Details :
201, Phoenix House, A Wing,
S B Road, Lower Parel, Mumbai
Interview Time : 10 AM to 3 PM
Contact Person : Shubhangi Z
Posting Date: 3/2/2017
Tech Support Engineer (Networking)
Goldstone Technologies Limited (GTL), Hyderabad
Candidate should be Any Graduate with 1+ years' experience in a customer support, sales engineering, or equivalent role with experience building and managing strong customer relationships. Good understanding of H.323 and SIP technologies including Firewalls, NAT and Gatekeepers. Strong communication skills, oral and written. Must have exceptional English skills.
Able to engender trust and respect of peers and customers. Sense of urgency. Escalates product issues when appropriate; maintains a sense of 'problem ownership' to see all issues through to successful resolution. Strives to turn around issues with an efficient and effective approach to the end customer's satisfaction. Capable of juggling a number of priorities and delivering results on time in a high pressure, dynamic environment.
Answers phone calls into our support line
First to touch all emails into support, that are created automatically in Salesforce
Responds to Chat requests, real time, throughout their shift
Investigates potential case issues by sweeping the feedback reports, on a daily basis
Posting Date: 18/1/2017
Desktop Support Engineer
Bird Information Systems Pvt Limited, Gurgaon
We are urgently hiring for Desktop Support Engineer
Education - Any Graduate
Minimum Experience - 1 to 2 Years
Technical Skills - Hardware Networking Course from any reputed Institute
And should have Knowledge of Desktop Support.
Job Responsibility :
Handle daily technical support activities on desktop support, data network and server management.
Setup desktop computers and peripherals and test network connections.
Install and test desktop software applications and internet browsers.
Test computers to ensure proper functioning of computer systems.
Adhere to policies as per corporate manuals and directives.
Maintain computer peripheral devices like printers and resolve associated problems.
Troubleshoot Network and related network devices.
Provide Support to Xp, Win7, Win8, & Win10 and other Microsoft Office related issues.
For interview please walk-in on the below mentioned address:
Time - 10am - 5pm
Bird Information Systems Pvt Limited
Plot number 422 Udhyog Vihar Phase 3
Contact Vishakha 0124-3073019
Posting Date: 24/10/2016